Shipping Policy

At Fontaleva Quesera we continuously monitor the shipment of each purchase. We work with a courier company with a recognized track record that guarantees door-to-door shipments within 24 hours (only applicable to business days). This period includes the processing in the warehouse and the delivery period of the carrier as long as the orders are placed before 2:00 p.m. Orders placed after Thursday at 2:00 p.m. will be sent the following Monday to avoid storage over the weekend at the agency until shipment.

In periods of high workload and activity by transport agencies, Fontaleva Quesera does not guarantee delivery of the shipment within 24 hours.

In the event that the customer is not at home at the time of delivery, the transport company will call them by phone to arrange another delivery time.

Our goal is that all products reach their destination within a few hours after the order has been placed. If the ordered product is not available in our warehouse and we have to order it, the customer will be notified by phone or email.

Shipping costs:Orders depend on the place of delivery. In any case, you will receive an estimate of the shipping costs so that you can decide before finalizing your order.